At Smartech Junkies LLC, we value customer satisfaction and aim to provide top-tier smart home solutions. If your purchase does not meet your expectations, we offer a flexible return and refund policy to ensure a seamless shopping experience.
Eligibility for Returns
Customers may request returns within 20 days of purchase, provided the following conditions are met:
– The item is unused, in its original packaging, and includes all accessories, manuals, and components.
– The product has not been installed, altered, or damaged by improper handling.
– The return request is accompanied by valid proof of purchase (receipt or order confirmation).
Non-Returnable Items
Certain products cannot be returned, including:
– Items marked as final sale or clearance.
– Customized or personalized smart home products.
– Products damaged due to misuse, improper installation, or neglect.
– Software, digital services, or items activated upon installation.
Return Process
To initiate a return, follow these steps:
Contact Support – Reach out to Smartech Junkies LLC at shop@smartechjunkies.com or via 7707444180 to request a Return Merchandise Authorization (**RMA**).
Prepare Your Item – Securely package the product in its original packaging with the RMA number included.
Shipping & Fees – Customers are responsible for return shipping costs unless the return is due to product defects or an error on our part.
Inspection & Approval – Upon receiving the returned item, our team will inspect it within 3 business days.
Refund Policy
Refunds will be processed after inspection:
– Approved returns will be refunded using the original payment method within 3 business days.
– Defective products may qualify for a full refund or replacement at no extra cost.
– Non-compliant returns (missing accessories, damage due to misuse) may result in partial refunds or rejection.
Exchanges
Customers wishing to exchange a product must follow the standard return procedure and place a new order for the desired item. If the exchanged item is of lesser value, a refund for the difference will be issued.
Warranty & Defective Items
Most Smartech Junkies LLC products include a manufacturer’s warranty. If your item experiences defects within the warranty period, please refer to the product’s warranty documentation or contact our support team for assistance.
Contact Us
For any inquiries, returns, or warranty claims, please reach out to Smartech Junkies LLC at:
📞 Phone: 7707444180
📧 Email: orders@smartechjunkies.com
🏢 **Address: 6792 Tribble St, Ste 15, Lithionia, GA 30058.